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禾芽數位國際協助全方位打造AI代理人服務

AI Agent for Customer Service

A 24/7 multilingual AI agent that answers your customers on your website, WhatsApp, LINE and phone—trained on your own product knowledge and built on HeyaDigi’s in-house AI platform.

Try Our AI Agent Live

Talk to Xiaoya, HeyaDigi’s own AI agent, by voice or text and see how an AI agent for customer service handles real questions.

AI agent for customer service by HeyaDigi
  1. Click “Call Xiaoya” to start a voice chat with the AI avatar, or click “Message” to chat by text or voice only.
  2. Your browser will ask for microphone access—click “Allow.” For voice chats, a quiet room works best.
  3. Click “Goodbye” to end the session.

What Is an AI Agent for Customer Service?

An AI agent for customer service is more than a scripted chatbot. It reads your product documents, FAQs and website, understands what a customer is really asking, and replies in their language—day or night. When a request needs a person, it collects the customer’s details and hands the conversation to your team.

HeyaDigi builds AI agents on Osentio, our in-house AI platform, so we can tailor the agent’s knowledge, tone and integrations instead of forcing your process into an off-the-shelf tool. Many clients pair it with our SEO and GEO services, so customers can find them first and get answers right away.

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What Our AI Agents Can Do

AI Voice Agent

Answer calls from customers worldwide, 24/7, with a natural AI voice that resolves common questions and books appointments.

AI Text Agent

Trained on your industry knowledge, the text agent answers website visitors accurately and captures qualified leads.

LINE / WhatsApp AI Chat Agent

Too many chat messages? The AI agent replies instantly on LINE and WhatsApp and passes complex cases to your staff.

Multilingual Communication

Serve overseas customers in their own language by voice or text, without hiring a team for every market.

Ease the Talent Shortage

Can’t find staff with both industry and language skills? Let the AI handle bookings, order status and first-round screening.

Pre-sales, Bookings and Orders

Pre-qualify prospects, capture contact details, schedule meetings and confirm order logistics automatically.

How We Implement Your AI Agent

Most projects follow six steps, from the first call to ongoing improvement.

1. Discovery Call

We learn your products, customers and the questions your team answers most.

2. Knowledge Base

We turn your documents, FAQs and website into knowledge the AI can use.

3. Build and Integrate

We set up the agent on your website, WhatsApp, LINE or phone and connect your CRM if needed.

4. Test Together

Your team tests real scenarios, and we fine-tune answers and hand-off rules.

5. Launch and Train

We go live and show your staff how to review conversations and update knowledge.

6. Monitor and Improve

We review conversation logs every month and keep improving accuracy over time.

How We Work and Price Projects

Every AI agent project is quoted after a free consultation, because the right setup depends on your business. The main factors are:

  • Which channels you need: website, WhatsApp, LINE or phone
  • How many languages the agent should speak
  • The size and condition of your product knowledge and FAQs
  • Integrations with your CRM or other systems
  • Expected conversation volume

Book a free demo and we will recommend a setup and send you a project quote.

AI Agent for Customer Service FAQ

Our industry is very specialized, is there any way AI can answer this question?

You only need to provide your industry-related documents or even website contents and let us help train your exclusive AI agent. The AI ​​will be able to answer customers based on your industry expertise.

What if I want the AI ​​agent to answer foreign customers in English, but don’t have complete English documents at hand?

You only need to provide the document in the language you currently have, we will help you do the training. AI Agent can understand the contents and answer customers in English. Even other languages you would like to use.

How do I know if the AI ​​agent answered well? Will the answer be wrong?

We will record the conversation so you can check the AI’s response and even know what the customer asked. If the AI’s answer is not satisfactory, you can also re-calibrate the answer and let the AI ​​learn again.

Can AI agents help us obtain customers’ contact information?

Sure. Our AI agent will try to obtain the customer’s contact information during the conversation, and with the customer’s consent, record it and obtain a list of potential customers, or we called it “leads” for you.

If AI reaches a bottleneck in answering, can a real person intervene?

Sure. We will discuss with you the circumstances in which you would like a live person to respond.

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